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Helpline support

Helpline support

MENTAL HEALTH HELPLINES | MENRUS.CO.UKPerhaps it's the first time you have called a helpline so it's perfectly normal if you are feeling nervous. Helplines are there for YOU. They are not there to judge, and you can start and end the call when you want. Making a call is a first step forward.

Helplines are there to listen, and you can get support without travelling or having an appointment. You don’t have to give your name, and most helplines are free or the cost of a local call.

People call for different reasons:

  • Feeling overwhelmed or confused
  • Feeling isolated or lonely
  • Feeling unsafe (thoughts of suicide or self-harm)
  • Relationship, boyfriend, friendship or family problems
  • Health or mental problems or concerns
  • Signposting to services
  • Experiencing violence or abuse but if you are in immediate danger call 999
  • Bullying (which doesn't just happen at school)

Switchboard Helpline | LGBT+
"Welcome to Switchboard, a place for calm words when you need them most. We’re here to help you with whatever you want to talk about. We understand how anxious you might feel before you pick up the phone."
0800 0119 100
Switchboard LGBT+ Helpline

LGBT Switchboard (Northern Ireland)
Offers a listening ear service to any and all lesbian, gay, bisexual and trans people in Northern Ireland who would like to talk to someone, seek information or find out more about groups and events in the LGBT community.
0808 800 0390
Cara Friend

LGBT Helpline (Scotland)
We provide information and emotional support to lesbian, gay, bisexual and transgender people and their families, friends and supporters across Scotland.
0300 123 2523
LGBT Health Scotland

LGBT Foundation
We all need information and support from a friend in the know and LGBT Foundation's Helpline Service provides thousands of hours of advice and support to thousands of people every year.
0300 330 0630
 LGBT Foundation
5 Richmond Street, Manchester M1 3HF

Albert Kennedy Trust | LGBT+
Supports up to the age of 25, who are (or think you might be) lesbian, gay, bisexual, trans or intersex, homeless, sofa-surfing or living in crisis and/ or living in a violent, hostile or abusive home.
020 7831 6562 | 020 7405 6929
Albert Kennedy Trust
London: 020 7831 6562 | 020 7405 6929 | Email
Manchester:  0161 228 3308 | Email
Newcastle: 0191 281 0099 | Email

You can talk to them any time you like, in your own way, and off the record, about whatever is getting to you. You don’t have to be suicidal. Every six seconds, somebody contacts them. They are there 24 hours a day, 365 days a year around the clock. They keep everything confidential and they are not a religious organisation.
116 123
 Samaritans | Samaritans
Local Drop-In Branches | Samaritans

MindOut Instant Messaging Service | LGBT+ | Chat
Mental health service run by and for lesbians, gay men, bisexual, trans, and queer people. Its online support service is an instant message service that is confidential, non-judgemental and anonymous. We are open every day including weekends and evenings. The service is run by trained online support workers and mental health advocates who are ready to provide emotional support, information or signpost you in the right direction. You can chat to us about whatever is on your mind, and we will always try and help in whatever way we can.
Instant Messaging Service (Chat) | MindOut (Brighton)
The chat service is national while its other services are for people living in the Brighton area.
MindOut, Community Base, 113 Queens Road, Brighton BN1 3XG | 01273 234839

Mindline Trans Helpline
Mindline Trans+ provides a safe place to talk about your feelings confidentially. Doesn't record calls or ask for any personal details. Listeners will try and understand the multitude of feelings and concerns that may be going on for you. Volunteers are trained in telephone counselling skills and have lived experience of being trans or non-binary. Occasionally calls may be taken by trans allies.
0330 330 5468
Mindline Trans

Mermaids UK
Supports children and young people up to 19 years old suffering from gender identity issues, their families and supporting professionals. Support includes a helpline, email service, direct support, online forums for parents and teens, plus local and national meetings.
0808 801 0400
Mermaids UK

Shout is a 24/7 UK crisis text service available for times when people feel they need immediate support. By texting ‘SHOUT’ to ‘85258’ a Texter will be put in touch with a trained Crisis Volunteer (CV) who will chat to them using trained techniques via text. The service is designed to help individuals to think more clearly and to take their next steps to feeling better.
Text SHOUT’ to 85258

Private and confidential service for children and young people up to the age of 19. You can contact a ChildLine counsellor about anything - no problem is too big or too small. Call them free, have a 1-2-1 chat online or send an email. Go to their website for more.
0800 1111 | 24/ 7

Hopeline UK
For children and young people under the age of 35 who are experiencing thoughts of suicide. For anyone concerned that a young person could be thinking about suicide.
0800 068 4141
Text 7860039967
Hopeline UK | Papyrus

ReThink Mental Illness
Provides expert, accredited advice and information to everyone affected by mental health problems. When mental illness first hits you or your family, it can be hard to know who or what to trust. Gives people clear, relevant information on everything from treatment and care to benefits and employment rights.
0300 5000 927
Rethink Mental Illness

The Calm Zone Helpline
The Campaign Against Living Miserably (CALM) is leading a movement against suicide. Every week 125 people in the UK take their own lives. And 75% of all UK suicides are male.
Nationwide Helpline: 0800 58 58 58
London Helpline: 0808 802 58 58
The Calm Zone Helpline

The Silver Line Helpline
Operates the only confidential, free helpline for older people across the UK that’s open 24 hours a day, seven days a week, 365 days of the year.
The Silver Line Helpline | 0800 470 8090
The Silver Line Helpline 

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