Perhaps it's the first time you have called a helpline so it's perfectly normal if you are feeling nervous. Helplines are there for YOU. They are not there to judge, and you can start and end the call when you want. Making a call is a first step forward.
Helplines are there to listen, and you can get support without travelling or having an appointment. You don’t have to give your name, and most helplines are free or the cost of a local call.
People call for different reasons:
- Feeling overwhelmed or confused
- Feeling isolated or lonely
- Feeling unsafe (thoughts of suicide or self-harm)
- Relationship, boyfriend, friendship or family problems
- Health or mental problems or concerns
- Signposting to services
- Experiencing violence or abuse but if you are in immediate danger call 999
- Bullying (which doesn't just happen at school)
A safe space for anyone to discuss anything, including sexuality, gender identity, sexual health and emotional wellbeing. Supports people to explore the right options for themselves.
0300 330 0630
Supports the needs of the diverse range of people who identify as lesbian, gay, bisexual and trans. Nationally recognised charity firmly rooted in our local communities of Greater Manchester and provide a wide range of evidence-based and cost effective services.
0345 330 3030
Provides peer-led support, advocacy and information to everyone living with HIV to effectively manage any aspect of their diagnosis, care and life with HIV.
020 7713 0444
Online peer support is a confidential FREE service available to anyone over the age of 16 living with or affected by HIV. The service is available across the UK and to British nationals living or working outside the UK.
Living with HIV peer support | Plus Health
Telefriending for LGBT+ people (London)
Telephone befriending service is for LGBT+ people aged over 50 who would like to receive a weekly phone call. Telefriending is a free telephone befriending service where one of our lovely volunteers will call you around the same time each week for a chat of up to 30-minutes. The person who calls you each week will always be the same telefriending volunteer.
Telefriending | Opening Doors London
020 7239 0400
Cornwall, Devon, Dorset and the widemailto:email@example.com South West
Lesbian, gay, bisexual and trans+ charity working across Cornwall, Devon, Dorset and the wider South West. Services include help and support, advocacy, counselling, support groups.
0800 612 3010
The Intercom Trust
LGBT Helpline Scotland
Works to improve the health, wellbeing and equality of lesbian, gay, bisexual, and transgender (LGBT) people in Scotland. Provides support services, social events and develop resources so LGBT people can address the health issues that impact their lives and connect with their local communities.
0300 123 2523
LGBT Health and Wellbeing Scotland
Listens in confidence and without judgement, seven days a week. You can talk by phone or online through its instant messaging service or by coming along to one of its peer support groups.
1890 929 539
Albert Kennedy Trust
Supports LGBTQ+ young people aged 16-25 in the UK who are facing or experiencing homelessness or living in a hostile environment. Also supports young people into safe homes and employment, education or training, in a welcoming and open environment that celebrates LGBTQ+ identities.
London: 020 7831 6562 | 020 7405 6929
Manchester: 0161 228 3308
Newcastle: 0191 281 0099
Albert Kennedy Trust
Day or night, there for anyone who’s struggling to cope, who needs someone to listen without judgement or pressure. Gives people ways to cope and the skills to be there for others. Offers listening and support to people and communities in times of need.
Domestic violence and abuse support
0800 999 5428 | 0300 999 5428 | LGBT Domestic Violence Helpline
020 7704 2040 | GALOP
0808 801 0327 | Men's Advice Line
01273 622828 | Sussex and Brighton | Rise UK
0808 1689111 | Victim Support
Crisis Text Helpline
Provides free, confidential support, 24/7 via text. It’s the first free 24/7 texting service in the UK for anyone in crisis anytime, anywhere. Shout is available in England, Scotland, Wales, and Northern Ireland. Every texter is connected with a real-life human being trained to bring people from a hot moment to a cool calm place through active listening and collaborative problem-solving.
Text SHOUT to 85258
Crisis Text Line
Families and Friends of Lesbians and Gays (FFLG)
National voluntary organisation dedicated to supporting parents and families and their LGBT+ members. Offers support to local parents groups and contacts in their efforts to help parents and families understand, accept and support their lesbian, gay, bisexual and transgender members with love and pride. FFLAG members are parents of lesbian, gay, bisexual or trans children supported by other volunteers.
0845 652 0311
Families and Friends of Lesbians and Gays
House of Rainbow (HOR)
Fosters relationships among black, asian, minority ethnic (BAME), lesbian, gay, bisexual, transgender, intersex, Queer (LGBTIQ+) individuals, people of faith and allies in order to create a safer and a more inclusive community. During this COVID-19 crisis, many MSM living with HIV are increasingly feeling isolated. Please DM privately to join its peer support community “Positively MSM” of Black African Men who love men living with HIV.
House of Rainbow
House of Rainbow