111 is the NHS non-emergency helpline designed for medical concerns that are urgent but not life-threatening, offering advice, support, and referrals to appropriate services.
When you should call 111
- If you’re unwell but unsure whether you need to see a doctor or go to a hospital. Symptoms like fever, persistent pain, or worsening health.
- If you’re struggling with your mental health but it’s not an immediate crisis.
- Finding out where to go for urgent care, like walk-in centres or out-of-hours GP services.
- Help with emergency medication if you’ve run out.
When NOT to Call 111
- Life-threatening emergencies: Dial 999 for emergencies like psychosis, severe bleeding, or if someone is unconscious, eg: overdose
- Routine appointments: Contact your GP directly for non-urgent medical care.
- You can also visit NHS 111 online for guidance.
- What happens when you call
You’ll speak with a trained adviser who asks questions about your symptoms. The adviser might consult a nurse, doctor, or other healthcare professional. You might be told to care for yourself at home visit a pharmacy see your GP attend an urgent care centre go to an Emergency Department (A&E). They can arrange a call-back from a clinician if further advice is needed. Cost of calling 111 The 111 service is free to use from any phone, or mobile.
