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Housing and homelessness support


ShelterShelter advice and support services across the UK give people one-to-one, personalised help with all of their housing issues. Its free emergency helpline is open 365 days a year and is often the first port of call for people facing a housing crisis.

You can find expert information about everything from reclaiming your deposit to applying as homeless, and you can talk to an adviser over webchat. Its solicitors provide free legal advice and attend court to help people who’ve lost their homes or are facing eviction.

Shelter | Shelter
Shelter | Wikipedia

Helpline |  0808 800 4444
Weekdays: 8am - 8pm | Weekends: 9am - 5pm. Open every day of the year.

Emergency helpline

If your situation is urgent you could call our emergency helpline if:

  • You have nowhere to sleep, or might be homeless soon
  • You have somewhere to sleep, but nowhere to call home
  • You are/could be at risk of harm
  • You feel very overwhelmed about your housing situation

This helpline gets busy, but you may be able to get emergency support from a housing adviser sooner.

Emergency helpline |  0808 1644 660

9am-5pm, Monday to Friday

Find local services
Find local services

Shelter Youtube channel
Help with housing problems and housing advice
Shelter YouTube channel | Shelter

Information and advice on housing

Homelessness | Shelter
Emergency/ temporary housing | Shelter
Private renting | Shelter
Tenancy deposits | Shelter
Repossession | Shelter
Eviction | Shelter
Repairs | Shelter
Housing benefit | Shelter
Council housing | Shelter

Homelessness | Shelter
Emergency housing | Shelter
Who is eligible to apply for council housing? | Shelter
Costs of private renting | Shelter
Protecting your tenancy deposit | Shelter
Eviction with a Section 21 notice | Shelter
Responsibility for repairs | Shelter
Shelter template letters | Shelter

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